Table of Contents
1. Information Collection
We collect information solely to provide services. Here's what we collect:
Account Information
- Registration Info: Email and nickname (for account creation and login)
- Identity Verification: Name and ID details if real-name verification is required
- API Key: Your API Key for authentication; stored encrypted
Usage Data
- Call Records: API call time, model type, token usage (for billing)
- Access Logs: IP address, browser type, access time (for security and troubleshooting)
- Device Info: Device type, OS (for UX optimization)
API Content Notice
Important: Prompts you send and completions you receive via API are your private data. We do not proactively read, log, or store them. Billing is based on token count, not content.
2. Information Use
We use collected information to:
- Provide, operate, maintain, and improve services
- Process your API requests and billing
- Manage account security (detect anomalies, prevent abuse)
- Send service notifications (account security, billing alerts)
- Respond to customer service and technical support requests
- Comply with legal and regulatory requirements
We will not use your personal information for marketing without your consent.
3. Information Sharing
We do not sell your personal information to third parties. Exceptions:
- Service Providers: Payment processors, cloud providers — only as needed to deliver services
- Legal Requirements: As required by law, courts, or regulators
- Security Protection: To protect our or others' legitimate rights and prevent fraud or abuse
4. Information Storage
- Storage Location:Servers in Hong Kong and mainland China
- Encryption:Sensitive data (passwords, API Keys) stored with AES-256 encryption; transmission over TLS 1.2+
- Retention Period:Account Informationretained until after account deregistration 30 days; Billing records are kept 3 years(Tax compliance)
- Deletion:Personal information deleted within 30 days of account deletion, except where legally required to retain
5. Your Rights
You have the following rights regarding your personal information:
- Access: View your personal information we hold
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information (except legal obligations)
- Portability: Export your account data in a common format
- Account Deletion: Close your account and delete related information
To exercise these rights, contact support@flowerwolf.net. We respond within 7 business days.
6. Cookie Policy
We use cookies and similar technologies for:
- Necessary Cookies: Maintain login state and remember preferences. Declining these may prevent service usage.
- Analytics Cookies: Understand site traffic and user behavior to improve services (optional, requires consent)
You can refuse cookies via browser settings, but this may affect some functionality.
7. Minor Protection
Our services are not intended for minors under 18. If you are under 18, please use with guardian supervision and obtain their consent before registering. We do not intentionally collect personal information from minors.
8. Policy Updates
We may update this Privacy Policy from time to timePrivacy Policy. Updated versions will be notified via website announcement. If updates involve significant changes, We will in advance 7 days notice. If youIf you disagree with the updates, you may stop using the service and deregister your account.
9. Contact Us
If you have any questions about thisPrivacy PolicyIf you have any questions or concerns, pleaseContact Us:
- Website: flowerwolf.net
- Email: support@flowerwolf.net
- Address: 5/F, Wang Lee Plaza, 348 Kwun Tong Road, Kowloon, Hong Kong
We respond within 7 business days.